WeldFuzion Returns & Refunds Policy

Return Eligibility

We accept returns within 30 days of the original purchase date. To qualify for a refund, items must be:

  • New
  • Unused
  • In their original packaging
  • In sellable condition
  • Returns that do not meet these requirements may be denied or subject to a partial refund.

Return Goods Authorization (RGA) Requirement

To ensure accurate processing and prevent unauthorized returns, all returns require a Return Goods Authorization (RGA) number issued by WeldFuzion before any product is shipped back.

How to Request an RGA

To obtain an RGA number, email customerservice@weldfuzion.com with:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return
  • Photos if the item is defective or damaged

Once approved, you will receive:

  • Your RGA number
  • Return instructions
  • The correct return address

Important Notes

  • Unauthorized returns will not be accepted and may be refused or returned to sender at the customer’s expense.
  • The RGA number must be clearly marked on the outside of the return package.
  • RGA numbers are valid for 14 days from the date of issue.
  • Items returned without an RGA may experience delays or denial of refund.


Return Shipping

Shipping fees are non‑refundable.  Customers are responsible for return shipping costs, unless the return is due to a WeldFuzion error or a defective product.


Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item:

  • Contact us within 48 hours of delivery.
  • Include photos of the product and packaging so we can assist with a replacement or refund.
  • In these cases, WeldFuzion will cover return shipping costs.
  • An RGA number is still required before returning the item.


Refund Processing

Refunds are issued to the original payment method once the returned item is received and inspected.  Please allow 3–5 business days for processing after the item arrives at our facility.  Depending on your bank or payment provider, additional time may be required for the refund to appear on your statement.


Non‑Returnable Items

For safety and quality assurance, certain items may be non‑returnable. These will be clearly noted on the product page when applicable.


Exchanges

At this time, we do not offer direct exchanges. If you need a different item, please return the original product (if eligible) and place a new order.